Get help with ServeToro
Questions about the ServeToro CRM web app or the ServeToro Tech iOS app? We answer every email within 1 business day.
Frequently asked questions
How do I sign in to the ServeToro Tech iOS app?+
Use the same email and password you use on servetoro.com. Your Owner or Admin must have added you as a Technician user first. If you're new to ServeToro, sign up for a company account at servetoro.com/signup, then invite your techs from Settings → Team.
The app says my location isn't updating.+
The app only captures GPS at the moment you tap En Route / Arrived / In Progress / Completed — never in the background. Make sure Location Services is enabled in Settings → ServeToro Tech → Location → While Using the App.
How do I enable push notifications?+
The first time you open the app, iOS asks 'Allow ServeToro Tech to send notifications?' — tap Allow. If you tapped Don't Allow, open iOS Settings → Notifications → ServeToro Tech and turn Allow Notifications on.
I forgot my password.+
Tap 'Forgot password?' on the sign-in screen. We'll email a reset link to your account address. If you don't receive it within 5 minutes, check spam or email us at support@servetoro.com.
Does the app work offline?+
Yes. Job status updates, photo captures, and signatures queue locally when signal is poor and automatically sync when you reconnect. Your changes are never lost.
How do I collect payment from a customer on-site?+
On the Complete screen of a job, tap 'Send Payment Link'. The customer receives a text message with a secure Stripe checkout URL. Requires your company to have connected Stripe in Settings → Payments.
How is my data protected?+
All traffic is TLS 1.2+ encrypted. Sensitive fields (SSN, etc.) are encrypted at rest. Face ID / Touch ID happens entirely on-device — biometric data is never sent to our servers. See our Privacy Policy for the full breakdown.
How do I delete my account?+
Email privacy@servetoro.com from your account address with the subject "Delete my account". We'll process the request within 30 days and email you a confirmation. Some records (payroll, invoicing) may be retained to satisfy legal record-keeping requirements.